Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and account preferences.
• Business Information: Company name, position, and business contact details.
• Payment Information: Credit card details, billing address, and transaction history.
• Communication Information: Messages sent to us via contact forms, email, or other communication channels.
• Survey Responses: Information provided in customer surveys or feedback forms.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• Log Data: IP address, browser type, operating system, referring webpage, pages visited, time and date of visit, and other statistics.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Location Data: General geographic location based on IP address.
• Usage Data: How you interact with our website, including links clicked, features used, and time spent on pages.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as payment processors or integration platforms.
• Marketing and analytics providers.
• Social media platforms when you connect your account or interact with our content.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• To provide, maintain, and improve our website and services.
• To process and complete transactions.
• To respond to your inquiries, comments, or concerns.
• To develop new products, services, features, and functionality.

2.2 Communication

• To send administrative information, such as updates to our terms, conditions, and policies.
• To send you marketing and promotional communications (with your consent where required by law).
• To provide customer support and respond to your requests.
• To notify you about changes to our services.

2.3 Analytics and Research

• To better understand how users access and use our website and services.
• To evaluate and improve our website, services, marketing, and user experience.
• To develop new products, services, features, and functionality.
• To generate and analyze statistics about the use of our website and services.

2.4 Security and Legal Compliance

• To detect, prevent, and address technical issues, fraud, or illegal activity.
• To protect the rights, property, or safety of Dimarkete, our users, or others.
• To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• To enforce our Terms & Conditions and other legal rights.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to perform services on our behalf, such as:

• Payment processors to handle transactions.
• Hosting providers to store our website and data.
• Analytics providers to help us understand website usage.
• Email service providers to send communications.
• Customer support services to assist with inquiries.

3.2 Business Transfers

If Dimarkete is involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or similar event, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Cookie Policy

4.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

4.2 How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

4.3 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

4.4 Third-Party Cookies

We may use the following third-party cookies on our website:

• Google Analytics to analyze website usage.
• Facebook Pixel for advertising purposes.
• Other advertising and analytics services to improve our marketing efforts.

5. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, no electronic transmission or storage of information can be entirely secure, and we cannot guarantee that the information you transmit to us will not be accessed, disclosed, altered, or destroyed.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Information

You have the right to request information about the personal data we hold about you and to receive a copy of that data.

7.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information about you.

7.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

7.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

7.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

7.7 Withdraw Consent

If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take steps to delete such information.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information to the United Kingdom and process it there. Your submission of such information represents your agreement to that transfer.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dimarkete Ltd.
8 Graham Trafficway
Lake Mohammed, NP16 6QT
United Kingdom

Email: privacy@dimarkete.com
Phone: +44 305 486 3651